Shipping policy

Shipping Policy

1. Shipping Locations
We offer both domestic and international shipping. Orders can be delivered within the Netherlands and to selected international destinations.

2. Delivery Timeframes

  • Standard domestic shipping: 2-3 working days

  • International shipping: 3-7 working days
    Please note that delivery times may vary due to unforeseen circumstances such as customs processing delays or courier disruptions.

3. Shipping Costs

  • Standard shipping (Netherlands): €6.95

  • International shipping: €9.99
    We offer free tracking for orders above €50.

4. Shipping Carriers
We work with PostNL, DHL, and DPD to ensure reliable and timely delivery of all orders.

5. Order Processing
All orders are processed and dispatched within one working day.

6. Tracking Information
Tracking is available for all orders above €50. If your order qualifies for tracking, you will receive an email with tracking details once your order has been shipped.

7. Returns & Undeliverable Packages

  • If a package is undeliverable and returned to us, a refund will be issued for the order value, excluding shipping costs.

  • Returns are accepted within 14 days of delivery, provided the item is in its original, unopened, and undamaged condition. The customer is responsible for return shipping costs.

  • Before returning a product, customers must contact us via email and receive a return order confirmation.

8. Lost or Damaged Shipments
If your package is lost or damaged during transit, please contact the shipping provider directly for assistance. We are not responsible for lost or damaged shipments caused by third-party couriers.

9. Special Conditions

  • Returns are only accepted after contacting us via email and receiving a return order confirmation.

  • We do not accept returns for items that are used, opened, or damaged unless they arrived in such condition.

  • Bulk orders or special shipping requests may require additional handling time and costs. Please contact us in advance for details.